Shipping policy

Last updated: 1 August 2026

Shipping policy

We provide clear order updates, careful packing, and straightforward delivery support.

Order confirmation and dispatch

You will receive an email with your order details as soon as checkout is complete. In-stock orders are prepared after payment confirmation. Your confirmation and tracking emails provide the current processing and arrival estimates for your order.

Shipping rates

Available delivery services and their prices are calculated at checkout using the delivery address and cart contents.

Tracking

When your parcel leaves, we email a tracking link and the available arrival estimate. Include your order number when contacting us so we can locate the correct delivery details quickly.

International delivery

Available destinations appear at checkout. Any duties, taxes, or import charges shown there depend on the delivery country and selected service.

Damaged parcels

If your order arrives damaged, email info@gomanby.com promptly with your order number and clear photographs of the item and packaging.

Returns

Review the Return and refund policy linked in the checkout footer, then email info@gomanby.com before sending anything back.

Delivery support

For help with a parcel, contact info@gomanby.com and include your order number.