Help & information
Questions, answered simply
Ordering, delivery, returns, care, and the practical details behind our collections.
Good to know
Frequently asked questions
Clear answers about sourcing, pricing, delivery, returns, fit, care, payments, and support.
Is GOMANBY a dropshipping store?
GOMANBY is an online retail store, and some products are fulfilled directly by supplier partners rather than from a GOMANBY-owned warehouse. We do not hide that model. GOMANBY curates the range, improves product information, coordinates customer support, and remains your point of contact before and after purchase. Fulfilment origin and delivery timing can vary by product.
Why can an item cost more than a similar product on Amazon?
We are not always the lowest-priced option, and we encourage sensible comparison. Our price supports the product, clearer product guidance, payment processing, customer support, and the returns process. A similar-looking listing elsewhere may differ in material, included parts, seller support, or fulfilment.
Are the products authentic?
Most items in this range are unbranded utility products rather than branded designer goods. GOMANBY does not claim affiliation with MUJI or any other third-party brand. Product photographs and specifications are reviewed from supplier information, and important compatibility or safety limits are added where known.
How long will delivery take?
The current delivery service, charge, and available estimate are shown during checkout. Some supplier-fulfilled items can take longer than locally stocked goods, and separate items may occasionally arrive in different parcels. Tracking is sent when it becomes available. For help, email info@gomanby.com.
How do I track my order?
Use the secure tracking link in your dispatch email or visit the Track Order page. If tracking has not updated for several working days, email info@gomanby.com with your order number.
What if my item arrives damaged, faulty, or incorrect?
Email info@gomanby.com promptly with your order number and clear photographs of the item, outer packaging, and shipping label. We will review the issue and explain the available replacement, return, or refund route.
What is the return policy?
Return eligibility depends on the product condition, category, and the published Returns & Refunds policy. Contact us before sending anything back. Items should remain unused, complete, and in their original packaging unless the item is faulty or your legal rights provide otherwise.
Why is the colour marked “assorted” on some products?
For assorted products, the supplier may dispatch one available colour and a specific colour cannot be guaranteed. This is stated in the product specifications so you can decide before ordering.
How do I know whether a product will fit or work in my home?
Check the specifications and “Before you order” section on the product page. Measure the intended space, thread, sink, appliance, or fitting where relevant. If a required dimension is missing, email info@gomanby.com before purchasing rather than guessing.
How should I care for an item?
Follow the product-specific care instructions first, then the general Care Guide. Electrical parts should not be immersed, cleaning chemicals should never be mixed, and food-contact parts should be washed according to the supplied instructions.
Which payment methods are accepted?
Only the methods displayed in Shopify checkout are currently active for your device and order. We never ask for full card or banking details by email. See the Payment Policy or email info@gomanby.com for payment-status support.