Refund policy

Last updated: 1 August 2026

Returns and refunds

We want return requests to be clear and handled fairly. Before sending any item back, email info@gomanby.com with your order number and the reason for the request.

Return condition

Unless an item is faulty or your legal rights provide otherwise, return requests are assessed for items that are unused, complete, and in their original condition and packaging. Do not send a parcel until return instructions have been confirmed.

Damaged, incorrect, or faulty items

Email info@gomanby.com promptly with your order number and clear photographs of the item and packaging. We will review the issue and explain the available resolution.

Return shipping

The return address, available service, and any return-shipping responsibility are confirmed with you before the parcel is sent. Keep proof of postage until the return is completed.

Refunds

Approved refunds are sent to the original payment method after the returned item is received and inspected. Payment providers can require additional time to show the credit in your account.

Exchanges

Availability changes quickly, so exchanges are confirmed case by case. Contact us before returning the original item.

Consumer rights

This policy does not limit rights that cannot legally be excluded under applicable consumer law.

Contact

Return and refund questions can be sent to info@gomanby.com.